B1U9Ex:8
A: Hi. Did you receive the staff email?
B: Yes, i have a question about meta tags. I don't even know what meta tags are?
A: Oh, they are descriptive word, they make the site rank high in search engines.
B: You mean our site appears at the top of the search results?
A: Exactly. Customers click on our hyperlink first.
B: That's good news for news for our sales department.
Ex:9Dear Anna
Thanks for explaining what are meta tags are. I had no idea they were so important. Now, I can see why our website appears at higher rank. They are some pretty good descriptive words on the new website. Anyway, as long as customers keep hyperlink first, it'll be good for business!
Regards,
Richard
Monday, November 3, 2014
B1U7Ex:8
IT Professional: Technical Support, Can i help you?
User: Yes, i have a word processing problem.
IT Professional: Okay. What seems to be wrong?
User: I have file, but I can't open and read it.
IT Professional: What program are you using?
User: WordPerfect.
IT Professional: What kind of file is it?.
User: It's in ".tpw" format.
IT Professional: That's a TypeWrite file. That file isn't compatible.
User: Oh no, I need to read that information.
IT Professional: You can change the file format to ".txt". It work with all programs.
User: Great, Thank a lot.
Ex:9
Dear Nara
IT Professional: Technical Support, Can i help you?
User: Yes, i have a word processing problem.
IT Professional: Okay. What seems to be wrong?
User: I have file, but I can't open and read it.
IT Professional: What program are you using?
User: WordPerfect.
IT Professional: What kind of file is it?.
User: It's in ".tpw" format.
IT Professional: That's a TypeWrite file. That file isn't compatible.
User: Oh no, I need to read that information.
IT Professional: You can change the file format to ".txt". It work with all programs.
User: Great, Thank a lot.
Ex:9
Dear Nara
Thank you for sending the document, but i can't open and read it. Your file is in the wrong format. My word processing program is TypingSuite. It isn't compatible with the program you're using which is TypeWrite. Please send me the file in a .txt format. It opens in most programs,
Regards,Bella
B1U6Ex:8
A:CCC Solution. What do you need help with today?
B: It's my desktop icons. The shortcut is gone.
A: Okay. Save icons to the desktop.
B: How do i do that?
A: Add the shortcut. Move the pointer to the option menu and open menus. Click save icons and folders.
B: Where is that?
A:See the "CCC" icon in the corner? right-click that.
B: Got it. thanks
Ex:9
CCC operating system
Customer Problem:The Shortcuts in the OS is add one day and it's gone.
Recommendation:Move the pointer to the option menu.
Click on right-click.
Save the icons to the desktop.
Problem Solved? Y
A:CCC Solution. What do you need help with today?
B: It's my desktop icons. The shortcut is gone.
A: Okay. Save icons to the desktop.
B: How do i do that?
A: Add the shortcut. Move the pointer to the option menu and open menus. Click save icons and folders.
B: Where is that?
A:See the "CCC" icon in the corner? right-click that.
B: Got it. thanks
Ex:9
CCC operating system
Customer Service Call Summary Form
Recommendation:Move the pointer to the option menu.
Click on right-click.
Save the icons to the desktop.
Problem Solved? Y
B1U5Ex:8
IT Professional: Can I help you find something?
Costumer: Yes, I need a router.
IT Professional: Okay, What type of network do you have?
Costumer: I don't have one yet. It's for the computer for my office.
IT Professional: Do you want a LAN or WLAN?
Costumer: What's the differences?
IT Professional: WLAN connects computers wirelessly. A LAN with cables.
Costumer: My computers are not far apart I need a LAN.
Ex:9
New Network Description
Location of network: In office
Type of network : Costumer don't have one yet. But her/his office computers not far apart he/she need LAN.
Components needed: A router for office network.
IT Professional: Can I help you find something?
Costumer: Yes, I need a router.
IT Professional: Okay, What type of network do you have?
Costumer: I don't have one yet. It's for the computer for my office.
IT Professional: Do you want a LAN or WLAN?
Costumer: What's the differences?
IT Professional: WLAN connects computers wirelessly. A LAN with cables.
Costumer: My computers are not far apart I need a LAN.
Ex:9
New Network Description
Location of network: In office
Type of network : Costumer don't have one yet. But her/his office computers not far apart he/she need LAN.
Components needed: A router for office network.
B1U4Ex:8
A: Computers International, How can i help you?
B: Hello, My computer system needs an upgrade?
A: Okay, What type of business is it?.
B: It's Movie Theater, here's the problem. We can't print customer movie tickets.
A: Then I suggest our new Prinpro 2000 Printer.
B: That sounds good. I also need make announcement about movies time.
A: Well, I recommend a new PR-15 Microphone. Our microphone collects crystal clear sound.
B: Great, Let's talk about prices.
Ex:9
Costumer feedback form
1.Was our employee helpful?Y
2. Did our employee make suggestions? Y
3. What products were interested in? Printer and Microphone
4.What peripherals did our employee recommend? Prinpro 2000 Printer and PR-15 Microphone
A: Computers International, How can i help you?
B: Hello, My computer system needs an upgrade?
A: Okay, What type of business is it?.
B: It's Movie Theater, here's the problem. We can't print customer movie tickets.
A: Then I suggest our new Prinpro 2000 Printer.
B: That sounds good. I also need make announcement about movies time.
A: Well, I recommend a new PR-15 Microphone. Our microphone collects crystal clear sound.
B: Great, Let's talk about prices.
Ex:9
Costumer feedback form
1.Was our employee helpful?Y
2. Did our employee make suggestions? Y
3. What products were interested in? Printer and Microphone
4.What peripherals did our employee recommend? Prinpro 2000 Printer and PR-15 Microphone
B1U3Ex:8
Support Specialist: Technology Support, Bob speaking, How can i help you?
Customer: Hello, I'm Jane. I need help taking out an old hard drive?
Bob:Okay, first disconnect the power supply and motherboard cable.
Sara: I'm unplug both. What's next?
Bob: Take out the two small screws.
Bob: What is the next step?
Bob: The next step in dismantling the old hard drive.
Sara: see, and the it slides out. Thanks.
Ex:9
Technology Support Summary
Technician:Bob
Date:01/05/2013
Caller's name:Sara
Problem: the caller needs to taking out an old hard drive.
Suggest Action: 1. unplug connection to the power supply
2. disconnect motherboard cable
3. take out two small screws
Was the problem resolve? Y
Support Specialist: Technology Support, Bob speaking, How can i help you?
Customer: Hello, I'm Jane. I need help taking out an old hard drive?
Bob:Okay, first disconnect the power supply and motherboard cable.
Sara: I'm unplug both. What's next?
Bob: Take out the two small screws.
Bob: What is the next step?
Bob: The next step in dismantling the old hard drive.
Sara: see, and the it slides out. Thanks.
Ex:9
Technology Support Summary
Technician:Bob
Date:01/05/2013
Caller's name:Sara
Problem: the caller needs to taking out an old hard drive.
Suggest Action: 1. unplug connection to the power supply
2. disconnect motherboard cable
3. take out two small screws
Was the problem resolve? Y
B1U2 Ex:8
A:Here's your new office.
B: So, everyone has their own computers? What computers we have?
A: Yes, everyone has own desktop computers. And the laptops in the IT department.
B: Okay, but I also need workstation.Where the workstations are?
A: They workstations are in the next door.
B: How do I get access to one?
A: Just log on to the server. Then, click reserve workstation.
B: Thanks a lot.
Ex:9
TEI Inc. Computers& Locations
1. desktop computer: Every employee has one in their office
2. laptops: these are available in the IT department.
3. Server: All computers connect to it.
4.Workstation: Log on to the server to reserve these.
A:Here's your new office.
B: So, everyone has their own computers? What computers we have?
A: Yes, everyone has own desktop computers. And the laptops in the IT department.
B: Okay, but I also need workstation.Where the workstations are?
A: They workstations are in the next door.
B: How do I get access to one?
A: Just log on to the server. Then, click reserve workstation.
B: Thanks a lot.
Ex:9
TEI Inc. Computers& Locations
1. desktop computer: Every employee has one in their office
2. laptops: these are available in the IT department.
3. Server: All computers connect to it.
4.Workstation: Log on to the server to reserve these.
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