B1U3Ex:8

Support Specialist: Technology Support, Bob speaking, How can i help you?
Customer: Hello, I'm Jane. I need help taking out an old hard drive?
Bob:Okay, first disconnect the power supply and motherboard cable.
Sara: I'm unplug both. What's next?
Bob: Take out the two small screws.
Bob: What is the next step?
Bob: The next step in dismantling the old hard drive.
Sara: see, and the it slides out. Thanks.

Ex:9

Technology Support Summary

Technician:Bob
Date:01/05/2013
Caller's name:Sara
Problem: the caller needs to taking out an old hard drive.
Suggest Action: 1. unplug connection to the power supply
                           2. disconnect motherboard cable
                           3. take out two small screws
Was the problem resolve? Y