B1U7Ex:8
IT Professional: Technical Support, Can i help you?
User: Yes, i have a word processing problem.
IT Professional: Okay. What seems to be wrong?
User: I have file, but I can't open and read it.
IT Professional: What program are you using?
User: WordPerfect.
IT Professional: What kind of file is it?.
User: It's in ".tpw" format.
IT Professional: That's a TypeWrite file. That file isn't compatible.
User: Oh no, I need to read that information.
IT Professional: You can change the file format to ".txt". It work with all programs.
User: Great, Thank a lot.

Ex:9
Dear Nara

Thank you for sending the document, but i can't open and read it. Your file is in the wrong format. My word processing program is TypingSuite. It isn't compatible with the program you're using which is TypeWrite. Please send me the file in a .txt format. It opens in most programs,

Regards,Bella